inUse has helped Västra Götalandsregionen with a new it-system which handles 400 000 health care contacts each year. Through an iterative and user-centered approach, a well-appreciated application is in place.
Västra Götalandsregionen had a long past it-solution, which included lots of manual work to take care of the billing for 400 000 health care contacts each year. They needed to digitize and make the job more efficient – but that's not an easy task when there's a high demand for security and when there are so many users and different departments included.
More precise the challenge was to make it easier and more efficiently managing the bills of all health care that people living in Västra Götalandsregionen had received outside the region.
inUse came to help. How did we do it?
inUse observed and listened to the users and met the users and made an Impact map, and we also visualized many of the processes. We aimed for an intuitive interface but also identified strategic wins during the work. The work was agile and close to the developers. All the time, a lot of testing and continuously showing sketches and also clickable prototypes have been made in several steps. We have been able to test things before we go into operation – that's one of the keys, of course.
We have a web-based application in place that's well integrated with the other systems of Västra Götalandsregionen. You log on securely, but you access it easily. It's easy to use, it has been obvious during the lunch that the users don't ask many questions, they can just take off and work. One of the users started managing the new system at the start of the week, the response was immediate: "This is the best Monday in my life".