UX in Libraries – it's all about inclusion!

Sara Lerén

Our Director of Agile Development and Inclusive Design, Sara Lerén, has given a well appreciated talk at the UX in Libraries conference in Sheffield. She came home full of inspiration and here she passes it on to you!

When Andy Priestner first reached out and asked me if I would be interested in doing a keynote at the UX in Libraries conference, he initially thought I needed some convincing regarding the coolness of library people. Little did he know that no convincing was necessary, library people are one of my favorite kinds of people and some of the most exciting UX initiatives I've heard about have happened in libraries. Like that time when the National Library of Sweden used a Lean UX approach to build a new search function (Swedish).

I was also pleasantly surprised when I learned that the fourth edition of UXLibs was going to focus on the theme of Inclusive UX, and I had a great time preparing my keynote. It got me thinking about the summer of 1994 when I worked at the public library in Mölnlycke and spent a lot of time ridding magazines of racist leaflets that our local nazi skinheads had put there. It eventually turned into a talk called "Inclusive design – all about the extremes", and a great summary can be found at Ingela Wahlgren's blog (Swedish).

It's been almost three weeks since the UXLibs IV conference, and still various impressions from talks, workshops and other conversations keep popping up. The interaction that made the biggest impact on me was when Kit Heyam had finished his talk on creating trans-inclusive libraries and two different parents of trans children came up to give him their heartfelt thanks for raising awareness. It truly was an awesome talk, with a very pedagogical approach using storytelling and cuddly toys personas to explain how trans people can experience various interactions in a library.

I also really enjoyed Ben Watson and Angela Groth-Seary's talk about the accessibility study they did at the University of Kent. Anyone who refers to Simon Sinek's Golden circle gets a gold star in my book since it's one of my favorite models, and they did a great job of explaining why they were doing the accessibility study to start with. It all had to do with trying to make things better, understanding barriers and understanding how students feel. "Putting in ramps and lifts to information", as Ben put it, is a great anaology for making information more accessible for people with print disabilities. They also shared one of the best quotes of the entire conference that came from one of their students:

"I am always telling non-disabled people that the best way to approach a disabled person is with the question "How can I help?". Because from that I know that you want to help, you don't know how to help, you trust me that I can explain and you don't have any preconceptions which can destroy the helping process."

Janine Bradbury's talk about navigating the library as a researcher of colour was the perfect way to round off a set of inspiring and thought provoking talks and workshops. By telling us about her own personal experiences of different libraries and showing a clip of Maya Angelou explaining how a library can be like a rainbow in the clouds, she made it clear that libraries as such have great potential for inclusion but that a great deal of decolonisation is still very much needed. At the end of her talk she gave some great book tips, I've started reading Between the world and me by Ta-Nehisi Coates and did not get far before I found another great quote:

"But race is the child of racism, not the father. And the process of naming 'the people' has never been a matter of genealogy and physigonomy so much as one of hierarchy."

Next on my summer reading list, thanks to Janine, are We should all be feminists by Chimamanda Ngozi Adichie and The collected autobiographies of Maya Angelou. I wish you all a great reading summer, and if you want to know more about the UXLibs conference be sure the check out the blog posts by Andy, Shelley Gullikson and of course Ingela's awesome ”konferensrapport” (Swedish)".

Namrata Mehta – The Dual Opportunity of UX in India

Ola Nilsson

Namrata Mehta in her talk at From Business to Buttons 2018. Take some time and get another perspective!

More videos from FBTB18? Here! 

Namrata Mehta is a design researcher and innovation consultant, focused on bringing user-centered approaches to public service delivery in emerging markets. In her talk Namrata brings a global perspective to the field of service design, talking through examples from her work with the Government of Haryana, India. She is focusing on the strengths and limits of user experience in public service delivery and global product development.

She has consulted on a wide range of subjects with clients in the private, public and social sector. When she isn’t bringing local insights to global product development, Namrata is away photographing abandoned bathtubs in Indian cities. 


More videos from FBTB18? Here! 

Maria Giudice at From Business to Buttons: The Life of a Change Maker — Lessons from the Battlefield

Ola Nilsson

One of the stellar talks at From Business to Buttons this year – Maria Giudice's!

To design is to embrace change. Change demands leadership. Therefore, today’s leaders must be designers for change. Ask yourself — are you, your leaders, and your peers ready for the messiness, the hard choices, and the chaos that comes with change? In some cases. it might not be worth the fight. But if it is, you need to prepare yourself for battle. Maria will share her experiences to help drive cultural change at Autodesk, and the lessons she has learned along the way.

Maria Giudice has been driving cultural change at Autodesk since 2015. Maria founded Hot Studio, an award-winning experience design firm that grew into a full-service creative agency with an impressive list of Fortune 500 clients. In 2013, Facebook acquired the talent behind Hot Studio, where Maria worked as a Director of Product Design. She is also the author of the extraordinary book ”Rise of the DEO (Design Executive Officer)”.

The slides from Maria Giudice's presentation!

More videos from FBTB18 here!

Alla Weinberg – Culture Design

Ola Nilsson

“One buzzword people mention almost everyday is “culture”, as in our organization has “strong” or “creative” or even “toxic” culture. But what do people mean when they say this? Now, what if you wanted to design the culture of your organization, how do you start? Alla Weinberg's talk Culture Design provides people with a concrete framework to define, conceptualize, and begin to design the culture of your team or organization.

More videos from FBTB18? Here! 

Alla Weinberg is a professionally certified coach specializing in leadership and organizational coaching. She helps people work differently by coaching leaders, facilitating groups, and designing company cultures where people love to work.

Her talk at FBTB18: “Culture Design”, will provide you with a concrete framework to define, conceptualize, and begin to design the culture of your team or organization.

She works at Salesforce as a Lead Trainer and coach. Before that, she spent a couple of years Adaptive Path as a leadership coach and Service Designer. Alla has also worked with UX at General Electric and as a consultant at Mad*Pow.

Ame Elliott – UX Design for Trust: Protecting Privacy in a Connected World

Ola Nilsson

One of the stars at From Business to Buttons this year, Ame Elliott, with her highly relevant talk UX Design for Trust: Protecting Privacy in a Connected World.

More videos from FBTB18? Here! 

New technologies, such as Internet of Things and Machine Learning applications, are collecting and using our personal data in unclear ways with unknown consequences. The traditional approach of treating information security as purely an engineering issue is an inadequate response to the challenges of protecting our personal lives and civil society. User experience design – including interaction design, brand strategy, copywriting, and user research – has an essential part to play in building systems people trust. This presentation highlights emerging challenges and gives practical examples of how user experience design contributes to a more private, secure, transparent, and ethical future. 

Ame's slides are here!

More videos from FBTB18? Here!